Privacy Policy
Hong Kong Voles Technology Co., Limited attaches great importance to the protection of your personal information and is committed to complying with relevant laws and regulations on data protection (including but not limited to the Personal Data (Privacy) Ordinance of Hong Kong) to ensure the security and confidentiality of your personal information. This privacy policy explains how we collect, use, store and protect your personal information.
1. Information We Collect
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Personal Identification Information: When you place an order, register an account or contact our customer service, we may collect your name, email address, phone number, shipping address, payment information (such as credit card number, which will be processed by a third-party payment platform and will not be stored by us) and other personal identification information.
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Order Information: We collect information related to your orders, including product purchased, order quantity, order amount, shipping method, payment method, order status, etc., to process your order and provide after-sales service.
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Usage Information: When you browse our website or use our services, we may collect information such as your IP address, browser type, browsing history, and device information (such as device model, operating system) to improve our website performance and user experience.
2. Use of Information
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Process and fulfill your orders, including order confirmation, shipping, delivery tracking, and after-sales service.
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Communicate with you, including replying to your inquiries, sending order updates, promotional information (you can unsubscribe at any time), and other important notices.
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Improve our products and services, conduct market research and analysis, and optimize our website and user experience.
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Comply with relevant laws and regulations, respond to legal requests, and protect the legitimate rights and interests of our company and customers.
3. Protection of Information
We adopt advanced technical and management measures to protect your personal information from unauthorized access, use, disclosure, modification or destruction. These measures include but are not limited to data encryption, firewalls, access control, and regular security audits.
We will only retain your personal information for the period necessary to fulfill the purposes stated in this privacy policy, or as required by law. After the retention period expires, we will securely delete or anonymize your personal information.
4. Sharing of Information
We will not sell, rent, or share your personal information with any third party without your consent, except in the following cases:
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Third-party service providers who assist us in processing orders, shipping, payment, customer service, etc. (these service providers are required to comply with this privacy policy and protect your personal information).
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In accordance with relevant laws and regulations, court orders, or government requests.
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To protect the legitimate rights and interests of our company, customers, or the public.
5. Your Rights
You have the right to access, correct, delete, or restrict the use of your personal information. If you want to exercise these rights, please contact us via email (sales02@volestech.com) or phone (13430722868), and we will process your request in a timely manner after verifying your identity.
We may update this privacy policy from time to time. The updated version will be posted on our official website, and the updated content will take effect from the date of publication.
Leave your contact information and we will reply to you as soon as possible