Shipping Policy
Hong Kong Voles Technology Co., Limited provides global shipping services, aiming to deliver your ordered products to you in a timely and safe manner. The specific shipping terms are as follows:
1. Shipping Destinations
We ship to most countries and regions around the world. For some remote areas, additional shipping fees may be charged, and we will inform you in advance before you place an order.
2. Shipping Methods and Delivery Time
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Standard Shipping: Delivery time is 7-15 working days, and the shipping fee is calculated based on the destination country/region and the weight of the package.
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Express Shipping (DHL/FedEx/UPS): Delivery time is 3-7 working days, and the shipping fee is higher than standard shipping, which will be displayed during the checkout process.
Note: Delivery time does not include order processing time (1-2 working days) and customs clearance time. Customs clearance delays may occur due to local policies, which are beyond our control, and we will assist you in handling related issues as much as possible.
3. Shipping Fees
Shipping fees are calculated based on the weight, volume, destination of the package and the selected shipping method. The specific shipping fee will be automatically calculated and displayed on the checkout page after you enter the shipping address.
We may offer free standard shipping for orders that meet a certain amount, and the specific preferential conditions will be announced on our official website or in the order page.
4. Order Tracking
After your order is shipped, we will send you a shipping confirmation email with a tracking number. You can track the logistics status of your package through the tracking link provided in the email or the official website of the shipping company.
5. Customs Duties and Taxes
The recipient is responsible for paying any customs duties, taxes or other fees incurred during the import process of the package. These fees are not included in the product price or shipping fee. We will not be responsible for any delays or additional costs caused by the recipient’s failure to pay relevant fees in a timely manner.
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